Public Folder HelpDesk for Outlook
Details
Description:
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.
Downloadtube Editor Review
Public Folder Helpdesk for Outlook is a smart software tool that helps your support team organize and efficiently work with support cases. The incoming problems and requests are gathered and organized in Microsoft Outlook and easily distributed within the team.
Public Folder Helpdesk for Outlook takes the best of Outlook, Microsoft Exchange Server and the web and offers you a simple and efficient solution for help desk, customer support and issue tracking.
With Public Folder Helpdesk for Outlook you will never more be overwhelmed by requests. Designed especially for public folders or mailboxes.
Public Folder Helpdesk for Outlook offers a simple, well-known and user friendly interface, right inside Microsoft Outlook, therefore, the users familiar with Outlook can start working with Public Folder Helpdesk at once.
Key features:
-Mailbox monitoring – select an incoming e-mail and make it into a Helpdesk ticket complete with rich text, screenshots and attached files.
-Ticket retrieval also from an online form (.xml files).
-Callers handling – select caller from Global Address List or Outlook Contacts or pick from a drop down list.
-Knowledge base – when closing a ticket, create KB articles that can be saved as web pages with a click.
-No extra application – helpdesk available right inside Microsoft Outlook
-Can be installed in a mailbox instead of a public folder.
-Tickets are stored both in Outlook and in an Access or SQL Server database – using the best of both technologies.
-PDA integration.
-Supports ITIL
-Compatible with Microsoft Vista and Office 2007
- 7 out of 10
Requirements:
- Microsoft Outlook 2000 SP1 or later
- Excel 2000 SP1 or later
- Internet Explorer 6.0 or later
- Microsoft Exchange Server, any version
- Windows Scripting Runtime
- Microsoft Windows Script 5.6
- Outlook View Control
- All updates and Service Packs
Note: the full version of this product may be purchased online
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