Zoho CRM
Details
| Size: | 28.8 MB |
| Last Update: | 2007-05-30 17:16:00 |
| Version: | 5.0 |
| OS Support: | Windows 2000/XP |
| License/Program Type: | Freeware |
| Publisher: | AdventNet Inc |
| Price: | $0.00 |
Description:
Zoho CRM is a Customer Relationship Management software which
provides Web based solutions for managing organization-wide sales,
marketing, customer support, and customer orders. After finishing
installation, you can create a new user account to run PostgreSQL
database server, even if you are not a member of the local
administrators group. The interface is very well designed and
structured, offering quick access to all the application's features
and skinnable (6 skins available). On the left hand side of the
screen you have a sidebar which contains the Search utility, Recent
Items, World Clock, Calendar, Calculator. The application consists
of six core business functions: Sales Force Automation, Marketing
automation, Customer Support&Service, Inventory Management,
Analytics, Add-ons, each divided into several subsections. Sales
Force Automation: Leads, Accounts, Contacts, Potentials, Sales
Forecasts, Quotes, Sales Orders, Invoices. Marketing Automation:
campaigns, Lead Generation, Mass Mailing Lists. Customer
Support&Service: Cases, Solutions. Inventory Management:
Products, Price Books, Vendors, Purchase Orders. Analytics:
Reports, Dashboards. Add-ons: Outlook Plugin, Web-to-Lead forms,
Web-to-Case forms.
Pluses: Among lots of useful and interesting features, we
may mention: dully customizable Reports & Dashboards with more
than 25 reports and intuitive Flash-based Bar, Stack, Pie and
Funnel charts; customizable CRM solution as per vertical industry
including renaming of tabs, adding custom fields, modifying module
page layouts, and modifying related list views (360 degree view);
the possibility to synchronize contacts and emails between MS
Outlook and Zoho CRM; Trigger workflow rules based on predefined
workflow criteria and send alert messages through email/create
tasks to the intended users. Default workflow rules includes, Lead
Assignment and Big Deal Alert.
Drawbacks / flaws:
In conclusion: Easy to install and manage, cost effective or
even free if you are creating up to three accounts, Zoho CRM is a
an advanced and feature rich Customer Relations Management program.
Recommended for: sales, marketing, customer support, and inventory
teams, business managers and executives , system administrators and
system integrators.
version reviewed: 5.0
System Requirements:
P4, 1.4GHz and above, 512MB RAM, 250MB HDD
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