ieSupportManager Helpdesk
Details
| Size: | 15769 KB |
| Last Update: | 2008-03-20 01:31:31 |
| Version: | 1.63 |
| License/Program Type: | Shareware |
| Publisher: | ieComputerSystems Ltd |
| Price: | $630.00 |
 Screenshot: | ieSupportManager Helpdesk Screenshots |
Description:
ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed.
Downloadtube Editor Review
ieSupportManager is a powerful helpdesk software application with a web access module included and many other useful features available.
ieSupportManager from ieComputerSystems Ltd. is a client/server and web based system that brings together all the tools necessary for a company to manage internal or external support into one convenient and very affordable package.
The system is very easy to install and simple to use for both members of staff and users/customers alike.
ieSupportManager is available in English, German or Spanish.
Being a highly customisable product ieSupportManager will enhance any support teams efficiency, regardless of company size or industry sector.
Using the latest web based and desktop technology ieSupportManager will enable you to have complete control over the support process without the complications and costs associated with other more expensive solutions.
Supported Databases:
- Interbase version 5.5
- MS SQL Server 7
- MS SQL Server 2000
- Sybase SQL Anywhere 5.5
- Adaptive Server Anywhere 6.x
- Adaptive Server Anywhere 7.x
Key features and benefits:
- Issue Logging & Tracking
- Web Interface
- Email Logging
- Email Notifications
- Highly Customisable
- Contract Management
- Built In Reporting
- Multi Lingual
- Unlimited Users
- Affordable Annual Fee
- 8 out of 10
Requirements:
- Microsoft IIS version 5.0+ with ASP.
- Internet Explorer 6.0+
- IBM compatible PC, Pentium or compatible
- Processor 128 MB of memory (256MB recommended)
- 32 MB of free hard disk space
- Windows NT 4.0 (service pack 6a or greater) / Windows 2000 / Windows XP
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